Triangle of Care

What is the Triangle of Care?
The ‘Triangle of Care’ is a working collaboration, or “therapeutic alliance” between the service user, professional and carer that promotes safety, supports recovery and sustains well-being.
 
The Triangle of Care was initially developed to improve mental health acute services by adopting six principles. It is widely accepted that these key principles can be applied to all service areas.
What are the standards?
The six principles are:
  • Carers and the essential role they play should be identified at first contact with services or as soon as possible thereafter.
  • Staff should be aware of carers and trained to engage with carers more effectively.
  • Policies and protocols should be in place to ensure confidentiality and improve information sharing with carers.
  • Defined roles (Carer link workers), responsible for carers should be in place.
  • Carers should be “introduced” to the service and provided with a range of information.
  • A range of carer support services should be available to offer or signpost carers to.
What is a carer link role?
All teams and ward staff are responsible for ensuring carers are recognised, listened to and supported. To further support this, a defined carer link worker provides a vital presence and direction for carer support across the trust.  They can also link in with the carer advice and Liaison Service officer.  You can find a list of carer links in your locality by clicking the Carer Link button on this page.
 
The carer link worker will:
  • Actively identify carers on the ward and in the community teams.
  • Promote the triangle of Care, its aims and objectives within the team.
  • Help develop a positive carer aware culture with the Carer Advice and Liaison Service Officer.
  • Ensure notice boards are updated; carer information booklets are available and handed out.
  • Feedback to the Carer Advice and Liaison Service officer with any difficulties or concerns.
  • Attend the Triangle of Care meetings in their locality where possible.
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