Out of hours service
How to access GP services 24 hours a day
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Patients should contact the GP Out-of-Hours Service based at Macclesfield and Leighton hospitals via NHS 111.
East Cheshire NHS Trust's GP Out-of-Hours (OOH) team provides a safe and high-quality out-of-hours GP service.
It has two teams - the South and Vale Royal service, which is based at Leighton Hospital, and the East service, which is based at Macclesfield District General Hospital. Additionally, appointments are available at Handforth Community Centre, Congleton War Memorial Hospital Minor Injuries and Knutsford Community Hospital at weekends and bank holidays at specified times only.
The GP Out-of-Hours Service provides assessment, advice and treatment as required for urgent healthcare problems that cannot safely wait until the next time GP surgeries are open.
Patients will be asked basic information by a call handler. Patients will be then called back based on urgency of need and any necessary advice, appointments will be provided in addition to arranging GP advice and home visits.
People tell us they want more convenience and choice from GP services, including the chance to book routine appointments in the evenings and at weekends/bank holidays. They also say they do not always know where to go when they have an urgent health problem. We have worked closely with our local GP colleagues to provide you with round-the-clock access to GP services.
Booking an urgent or routine appointment with a doctor or nurse at your own GP practice, 8am - 6.30pm on weekdays.
Urgent medical care will be available through your surgery as needed. You will also be offered a routine appointment within two working days and/or the chance to book an appointment more than two days in advance, if necessary. Telephone your GP surgery to access these services.
Extending access to routine appointments in the evenings after 6.30 and at weekends and bank holidays
All patients registered with a GP practice in West Cheshire can now book a routine appointment, up to two weeks in advance, in the evenings and at weekends and bank holidays. The service is provided at one of five locations in West Cheshire:
- Chester - Monday to Friday evenings 18.30 - 21.30 and on Saturday / Sunday / bank holidays 09.00 - 14.00.
- Ellesmere Port - Monday to Friday 18.30 - 21.30 and on Saturday / Sunday / bank holidays 09.00 - 14.00.
- Helsby - Monday and Tuesday evenings 18.30 - 20.00.
- Tarporley - Wednesday, Thursday and Friday evenings and Saturday / Sunday / bank holidays 13.00 - 18.00.
- Neston Surgery (Mellock Lane) - Monday and Thursday evenings 18.30 - 21.00
- Laurel Bank Surgery Malpas - Monday and Thursday evenings 18.30 - 20.00 and Saturday mornings 09.00 - 12.00
By appointment only. Please telephone the extended hours booking line on 0300 123 7740, option 3 to book an appointment. Appointments times are listed above but are subject to availability. Days and times may occasionally vary.
Urgent GP care after 6.30pm on weekdays, at weekends and Bank Holidays.
If you need to see a doctor urgently, please telephone the NHS 111 helpline. Dial 111. All telephone calls to 111 are free from landlines and mobiles. Your medical healthcare need will be handled by NHS 111 and passed to Western Cheshire Out of Hours Service if appropriate.
This service is for those with urgent healthcare needs which cannot wait until the GP Practice opens.
If your concern relates to a child under 12, you will always be offered a face-to-face appointment.
Neston and Willaston GP practice patients
If you are registered with a GP practice in Neston or Willaston, please telephone the NHS 111 helpline. Dial 111. All telephone calls to 111 are free from landlines and mobiles. Your medical healthcare need will be handled by NHS 111 and passed to Wirral Out of Hours Service if appropriate.
Audlem and Wrenbury patients
If you are registered with a GP practice in Audlem or Wrenbury, please telephone the NHS 111 helpline. Dial 111. All telephone calls to 111 are free from landlines and mobiles. Your medical healthcare need will be handled by NHS 111 and passed to the Nights Evenings and Weekend service (N.E.W) in Mid Cheshire if appropriate.
Wirral GP Out of Hours service provides emergency medical care to patients who are unable to wait for their GP practice to re-open.
If you need medical care outside your normal GP opening hours, you can call the GP Out of Hours Service. You will receive a definitive clinical telephone assessment from a nurse or doctor before further care is agreed. Further care can include:
- Additional telephone advice
- Visiting one of three centres in Upton, Eastham or Wallasey
- A home visit where clinically deemed necessary.
If your condition warrants it, you will be referred to the Primary Care Assessment Unit. If however you would like information on a range of NHS services provided in Wirral please "choose well" and download the poster below.
Contact GP out of hours
Opening Times: Monday – Friday, 6:30pm
Saturdays, Sundays and Bank Holidays:
24 hour service (8:00am to 8:00am)
Telephone: 0151 678 8496.