Friends and Family Test
Patients accessing CWP’s services are now able to give their feedback on their experiences of care and treatment via the friends and family test (FFT). CWP has introduced FFT as part of NHS England’s national roll out of the scheme following its implementation in acute care settings and GP practices.
People who use our services will be able to use the FFT to provide anonymous feedback by answering a single question that asks them to rate the service and then add free-text comments to explain their views or make suggestions. The test is intended to capture positive comments as well as to identify areas for improvement.
All service users will be offered the opportunity to complete a questionnaire on review of care, transfer or discharge.