CWP achieves GOOD results for outstanding care from national regulator CQC
Cheshire and Wirral Partnership NHS Foundation Trust (CWP) has achieved “good” results from the Care Quality Commission following a Trustwide inspection of all services.
The report, published today, shows services were overall rated ‘outstanding’ for being caring and ‘good’ for being responsive, well-led and effective and required improvement for 'safe'. Of the 14 core services inspected, inpatient services for people with learning disabilities and/or autism were rated ‘outstanding’ – an extremely rare accomplishment.
10 core services were “good” including wards for older people with mental health problems, long stay/rehabilitation mental health wards for working age adults, child and adolescent mental health wards, community mental health services for all ages and people with learning disabilities and/or autism, crisis services and health based places of safety, community physical health services for adults and ‘end of life’ services.
Within all of the services inspected, the CQC found “…staff were observed to be professional and caring in manner. Patients were treated with compassion and empathy and engagement between staff and patients was positive, collaborative and meaningful.”
CWP Chief Executive, Sheena Cumiskey, comments: “We are delighted with the results which are a great reflection on the high quality of care delivered by our services and the professionalism and caring nature of our staff.
“Overall, the report recognises lots of excellent patient care and good practice which shows we are heading in the right direction and that our services are seen as responsive to meet people’s needs.
“By no means are we complacent. This was a huge team effort and although we are very pleased with the final rating we are continuously looking at ways to improve our services and be the best we can be. We take all the feedback from the inspection incredibly seriously and would like to assure all patients, carers and families that we are in the process of further defining our action plan, developed following initial feedback from the inspection, to ensure that we are able sustain and embed compliance with the CQC regulations and provide an even better quality of service going forward.”
During the inspection the CQC spoke with 462 employees, 134 patients, talked with 63 carers and met with representatives for other organisations, including commissioners of health services and local authority staff.