CWP achieves GOOD results from national regulator
CWP has achieved “good” results from the Care Quality Commission following a re-inspection of five mental health services, alongside a first inspection of Substance Misuse Services.
The reports, published today, show our overall rating of ‘good’ and ‘outstanding’ for care has not changed. Of the 30 core areas inspected, 96% were rated ‘good’ within safe, effective, caring, responsive and well-led domains.
Within the services inspected, the CQC observed staff as “professional”, “caring” and “respectful” in manner. Patients felt “involved in decisions” and were treated with “compassion and empathy”.
CWP Chief Executive, Sheena Cumiskey, comments: “We are very pleased with the results which are a great reflection on the high quality of care delivered by our services and the professionalism and caring nature of our staff. The reports recognise lots of excellent patient care and good practice which shows we are heading in the right direction and that our services are seen as responsive to meet people’s needs.
“By no means are we complacent. This was a huge team effort and although we are very pleased with the improvements we are continuously looking at ways to be the best we can be. We take all the feedback from the inspection incredibly seriously and would like to assure all patients, carers and families that we are in the process of further defining our action plan, developed following initial feedback from the inspection, to ensure that we are able sustain and embed compliance with the CQC regulations and provide an even better quality of service going forward.”
During the inspection the CQC spoke with 44 patients, 4 carers and looked at 63 care records. The team also met with managers or acting managers for each ward, alongside an additional 72 other staff including doctors, nurses, administrative staff.
To read more about the results, please go to www.cqc.org.uk/provider/RXA