Top results for local community mental health services

26 November 2018

We have been recognised as a top performer nationally following the publication of results for the 2018 Community Mental Health Survey.

The survey, which is based on the views of local people accessing community mental health services and published by national healthcare regulators the Care Quality Commission (CQC), identifies CWP as performing “better than expected” when compared to other trusts nationally.

This includes the Trust landing 9% above the national average for people who rated its services 9 or 10 out of 10.

People accessing community mental health services in Cheshire and Wirral were asked their views on a number of themes related to their care. Within these categories, we have been established as one of the top 3 Trusts nationally for ‘organising your care’, ‘NHS therapies’ and ‘Your health and social care workers’.

We also feature in the top 20% nationally for ‘care and treatment’, ‘Planning your care’, ‘Reviewing your care’, ‘Medicines’ and ‘support and wellbeing’ – with no scores in the lower 20% for any question.

Cathy Walsh, CWP Associate Director for Patient and Carer and Experience, said: “I’m absolutely delighted to hear that CWP has been identified as performing ‘better than expected’ compared to other trusts within the survey. I think it’s a clear testament to the values that our staff uphold and demonstrate in delivering care that is person centred.”

Glennis Wilkes of Sandbach, Cheshire, who has lived experience of CWP’s local community mental health services, said: “The staff always listen to me and respect my wishes when it comes to my treatment and care. They are always professional and treat me as my own person.”

Avril Devaney MBE, CWP Director of Nursing, Therapies and Patient Partnerships, said: “The fact that this survey is based on the feedback we receive from people accessing our services is incredibly important. In recent years we’ve been identified by the CQC as ‘Outstanding for Care’, and to have this echoed through our patient experience is particularly pleasing.

“I’d like to congratulate all colleagues at CWP for their unwavering commitment to helping people be the best they can be.”

We provide mental health and learning disability to the people of Cheshire and Wirral, as well as physical community services in West Cheshire. The Trust also provides specialist services within Liverpool, Sefton, Bolton, Warrington, Halton and Trafford.

Further details about the Community Mental Health Survey 2018 can be found at www.cqc.org.uk

For more information visit www.cwp.nhs.uk

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