Westminster Surgery Rated "Good" by Care Quality Commission

26 June 2017

We are delighted to announce that Westminster GP Surgery recently received positive news regarding a Care Quality Commission (CQC) Inspection held on Tuesday 25 April 2017.

Overall, the Practice in Ellesmere Port was rated as Good with a number of positives noted down by Professor Steve Field, the CQC’s Chief Inspector of General Practice. The CQC’s report was published on Friday 9 June 2017. 

Cheshire and Wirral Partnership NHS Foundation Trust operates the practice and it is the first GP Practice that the Trust has been chosen to run. We took over the surgery in July 2015 and it was registered by the CQC on Wednesday 11 May 2016.

A number of positives were noted by inspectors that visited the site. The CQC was pleased to report that our services were planned and delivered to take into account the needs of different patient groups. Coinciding with this, they also highlighted the surgery’s regular debt and housing advice drop-in sessions as a tremendous positive to users of the surgery. 

Among other positives noted were acknowledgements of the systems in place at the surgery to avoid risks to patient safety. In particular, they noted how equipment checks were carried out, there were systems to reduce the risk of infections and to keep the premises clean. 

The inspectors also highlighted how our staff understood and fulfilled their responsibilities to raise concerns, reports incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse. 

On top of this, they also highlighted the surgery’s excellent work in monitoring the access to the service so that they could ensure that the needs of different patients were met. 

They also praised the vision and strategy of the Trust and how it related to the surgery. They said “CWP had a clear vision which was ‘to bring about service transformation by working in partnership to improve health and well-being by providing high-quality care’. It also had six clear values which underpinned its objective to provide person-centred care which were; care, communication, courage, competence, compassion and commitment. The vision and values were displayed for patients to refer to. Staff spoken with were familiar with the vision, values and objectives of CWP” 

Nick Thompson, business manager at the surgery, was delighted with the news. He said, “The findings of this CQC inspection are the result of the tremendous hard work carried out by the dedicated team we have here at the surgery. In addition to the positive report that we have received, the CQC have also indicated some areas in which we can improve. We look forward to acting in these areas to continue to develop our services.” 

CWP medical director (compliance, quality and assurance), Anushta Sivananthan, said, “On behalf of Cheshire and Wirral Partnership NHS Foundation Trust, I would like to congratulate our dedicated team at Westminster Surgery for receiving a “Good” rating by the CQC.  We know that the local team supported by wider services of CWP have put in a great deal of hard work and commitment. I am particularly pleased to see that the CQC highlighted our values, including person-centred care, as one of the many positive points they had to make about the surgery.”

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