GR4 Policy for the recording, investigation and management of complaints / concerns & compliments


Category
Governance and risk management
Code
GR4
Issue No
Issue 10

Target Audience

All CWP staff

Purpose

This document details the CWP process for investigating, managing and responding to complaints.

Origin

Lead executive
Director of Nursing, Therapies and Patient Partnership

Author and contact number
PALS, Complaints & Claims Manager
01244 385176


Policy dates & history

Implementation Date

12 September 2018

Approval Meeting

Quality Committee (QC)

Ratification

Quality Committee (GQ)


Appendices

Download

GR4 Issue 10 Policy for the recording investigation and management of complaints concerns.pdf

0.26MB
Download Now
Text size A- A+
Contrast options