GR4 Policy for the recording, investigation and management of complaints / concerns & compliments


Category
Governance and risk management
Code
GR4
Issue No
Issue 9

Target Audience

All CWP staff

Purpose

This document details the CWP process for investigating, managing and responding to complaints.

Origin

Lead executive
Director of Nursing, Therapies and Patient Partnership

Author and contact number
PALS, Complaints & Claims Manager
01244 385176


Policy dates & history

Implementation Date

05 March 2015

Review Date

05 March 2015

Approval Meeting

Quality Committee (QC)

Ratification

Document Quality Group (DQG)


Appendices

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GR4 Policy for the recording investigation and management of complaints concerns Issue 9.pdf

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