Complaints

	Making a complaint If you are not happy you can talk to the complaints manager Making a complaint
	Patient stories Patient stories are a way of getting feedback from people who use health services Patient Stories
	Patient Advice and Liaison Service – PALS How to get in touch with the Patient Liaison team Patient Advice and Liaison Service
	Friends and Family Test Information about the friends and family test Friends and Family Test Leaflet
	Duty of Candour This leaflet is for people who use our services and will explain what Duty of Candour means. Duty of Candour