GR4 Policy for the recording, investigation and management of complaints / concerns & compliments
Category
Governance and risk management
Code
GR4
Issue No
Issue 10
Target Audience
All CWP staff
Purpose
This document details the CWP process for investigating, managing and responding to complaints.
Origin
Lead executive
Director of Nursing, Therapies and Patient Partnership
Author and contact number
PALS, Complaints & Claims Manager
01244 385176
Policy dates & history
Implementation Date
12 September 2018
Approval Meeting
Quality Committee (QC)
Ratification
Quality Committee (GQ)