A day in the life
Interested in joining us at CWP? Here's a snapshot of what some of us do day to day.
Meet Safieh - Service Improvement Manager, Effective Services
My name is Safieh and I work in the Service Improvement team as a Service Improvement Manager within Effective Services.
I guess you could say improvement has been part of my life from an early age. When I came to England from Iran as an eight-year-old I was desperate to speak English and achieve good grades, against the expectations of my teachers.
I went to university at 21 and I am now studying my third master’s degree, with the support of CWP – so I am constantly trying to develop myself!
I now enjoy working in a role that also involves developing others.
The Service Improvement team focuses on supporting Trust staff to use the ‘Model for Improvement’ so that each team can work as effectively and efficiently as possible.
Effective Services also includes our Contracts, Business Development and Knowledge and Library teams so we’re quite a large department. I’m very fortunate to work with so many fun and motivated colleagues, as well as such talented individuals from across the Trust. No two days are the same and I am constantly learning and meeting new people.
The key to achieving improvement is to do the right thing and encourage reflection in practice, whilst always looking for opportunities to improve practice and person centred care.
I feel privileged to work for an organisation that wants to continuously improve. The Trust places great faith in our team by enabling us to help people to think differently and more creatively in the hope that this will have a positive impact on patient care.
A typical day in the life of a Service Improvement Manager at CWP will involve a variety of improvement activities and workshops, including process mapping, training and coaching.
I am responsible for project managing a variety of priority and improvement projects for the Trust. We are currently working on developing and introducing specific improvement training and coaching options. We want to include colleagues in this process to ensure we are delivering the right service for them as we are very aware that “change can be disturbing when it’s done to us, but it’s exhilarating when it’s done by us” - Kantor (1992).
Our team also works with the Knowledge and Library service to support bids and tenders for contracts, so the work we complete directly affects which services CWP is able to offer to local people.
As a Service Improvement Manager I have the opportunity to support the Trust in achieving its strategic objectives and developing of a variety of initiatives.
I enjoy the variety that my role brings and the interactions that I have with all my colleagues. I like learning new things but, even more than that, I enjoy sharing my learning so that others can achieve their goals and reach positive outcomes. I do this through my role as Service Improvement Manager and as a Trust coach.
I would recommend a career in Service Improvement to anyone who wants to fulfil their own potential and sees the potential in others. I have lost count of the amount of people who have said to me “I won’t be able to do it” or “I can’t do it”. It’s not true. There’s no such thing as failure, it’s a development process, and you’d be surprised what people can achieve when they put their mind to it.
My mantra for improvement is: ‘Do the best you can, until you know better, then when you know better; do better.’
Meet Sez - Mental Health Nurse, Macclesfield
Hi, I'm Szerenka but most people know me as Sez. I’m a mental health nurse on Bollin acute admissions ward in Macclesfield.
My first experience of CWP was when I completed the final placement of my training with the Trust in 2014. From day one stepping onto the ward the staff and teamwork was evident and by the end of my first shift I felt a valued member of the team.
Three years on, that team spirit is more prominent than ever and I feel part of a special NHS family, with some work colleagues becoming really good close friends.
During my time working on Bollin both as a student and qualified nurse I’ve had to face challenging situations, but I always try to make sure we are offering the best care to patients.
We are a 21-bedded ward and accept both male and female patients aged between 18-65 with a wide range of mental health illnesses.
My roles and responsibilities whilst working on the ward include assessing patients using evidence-based practice and offering therapeutic one-to-one sessions. During this time it is important to build relationships with patients to encourage trust, while listening to and interpreting their needs and concerns.
I also ensure the correct administration of medication, including injections, and monitor the results of treatment, applying 'de-escalation' techniques to help people manage their emotions and behaviour.
I enjoy working as part of a team, whether that’s as part of the wider multi-disciplinary team, acting as shift coordinator for the nursing team or supporting students or junior members of the team.
When joining CWP as a newly qualified nurse I was also offered to partake in a ‘Preceptorship Programme’. This is where newly qualified professionals, including nurses, occupational therapists and physiotherapists meet every six weeks to discuss any challenges and share best practice.
Preceptorship really helped me to manage the transition from student to professional by offering lots of support and relevant training. I'd recommend it to any newly qualified colleagues.
CWP is the perfect place for anyone wanting to enjoy a challenging and unique career. The Trust offers fantastic support, great colleagues and a chance to make a real difference to people’s lives.
Meet Anna - Clinical Lead, Ellesmere Port South
Hello my name is Anna Bennett. I’ve been a nurse at CWP for more than ten years and I’m pleased to say that no two days have ever been the same.
As Clinical Lead for the Ellesmere Port South Community Nursing Team, I lead a team of dedicated nurses who care for more than 100 local people every day.
Our main role is to look after people who are housebound by visiting them in their home and providing them with the care they require to remain fit and healthy.
Each of our community nurses will visit around a dozen patients each day. As Clinical Lead, it is my job to coordinate the team so that we are able to provide effective care to as many local people as possible.
Although I’m in a managerial role, I’m still able to complete a number of community visits myself, which is great as I think this is the best part of my job! I’m a real people person, so to me there’s nothing better than meeting someone and being able to help them.
Whilst out in the community we offer wound care, diabetic treatment, catheter care, chemotherapy support and palliative care. This means that we support a range of patients; some may require a one-off visit, whilst others require months of support.
As well as home visits, we also offer regular clinics at Stanney Lane Clinic in Ellesmere Port.
Balancing all of this work can be challenging, but overcoming these challenges can be really satisfying, especially when we do it as a team.
The team here are like one big family who support one another and go above and beyond the call of duty to help our patients.
Nursing is a really flexible career in that you can fit it around family or social commitments. It is also both challenging and rewarding in equal measure.
Meet Steph - Community Nurse, Neston and Willaston
Hello my name is Steph and I am a Community Nurse within the Neston and Willaston Community Care Team.
I started in my current role in adult nursing in September last year after completing my degree in Student Nursing at the University of Chester.
During my time at university I learnt about a range of specialities, including mental health, and completed a number of my placements at CWP.
I loved my time on placement with the Trust and so I was thrilled when I was offered a job as a Community Nurse last summer.
I suddenly have a lot more responsibility now that I’m a newly-qualified member of staff, but fortunately the team have been really welcoming and supportive and I’ve found the support of my Preceptorship really helpful.
We meet up as a team every day to discuss team matters and conduct safety briefings. However, I spend most of my day out of the office visiting patients in their homes.
Home visits can cover anything, including wound care, catheter fittings, trauma injuries or administering insulin or other injections. I also spend a lot of time delivering end of life care, which is an important part of my role.
I really enjoy the unpredictability of working in the community. You never know what you’re going to face next and I like having the independence to tackle a range of different challenges.
I love working for CWP as everyone here seems like they genuinely want to help their colleagues and service users. There’s always someone on the phone to help and certain members of the team have served as fantastic role models to myself and other new staff.
I know people are often scared of the unknown, but I would honestly recommend a career in nursing to anyone who enjoys helping others.
At first I was scared to work alone in the community, but I’m finding that I’m bringing a fresh perspective and new knowledge to the role and I’m proud of the care that I deliver to so many local people.
Meet Deepak - Specialist Physiotherapist Learning Disabilities
Hi, I’m Deepak and I’m proud to provide physiotherapy support to people with learning disabilities in Cheshire west and Chester.
I am lead physiotherapist in Community Learning Disabilities Team based at Eastway Community Services in Chester and manage team of physiotherapist and therapy assistants.
I’ve always been interested in physiotherapy and so studied a degree in the subject back in my homeland of India. I then completed M Sc in Advancing physiotherapy at the University of Salford, worked in research and at three different NHS Trusts before moving to CWP in April 2016.
The NHS is the best organisation I’ve ever seen and I’ve been particularly impressed with the services we offer at CWP – a Trust that really recognises the major role that physiotherapy can play in improving the quality of life of people with learning disabilities.
A lot of people don’t realise that individuals with learning disabilities often have complex physical health and postural problems with their bodies which can lead to pain and even respiratory conditions, which can be managed using physiotherapy.
One of the reasons this goes unnoticed is because these individuals struggle to communicate their difficulties. So our first job as a multidisciplinary team is usually to identify individual problems and then create a person centred care plan.
A care plan can include hydrotherapy, respiratory treatment, 24-hour postural management and one-to-one or group therapy sessions. We also assess for bespoke seating and sleep systems to support people. Training is provided to staff and carers to help them deliver safe and effective care to people with learning disabilities who access our service.
On a typical day I’ll see three or four patients. The physiotherapy assessment and treatment sessions can take a lot longer than standard physiotherapy sessions due to communication issues and complex conditions. I could see service users at their home, in hospital and in day centres. I’ll often see people over the space of a couple of months to help them achieve their goal and improve or maintain their independence.
It’s totally worth it when you see people acting independently, back on their feet and with smiles on their faces. It’s so rewarding when you see people in trouble but you can give them happiness by helping them to enjoy life.
It feels amazing when I hear about patients going on to lead active lives by accessing mainstream services, local gyms or public swimming pools.
We work as part of multidisciplinary team here at CWP and my colleagues are amazing at what they do. It’s a great working environment and we all support one another to overcome any challenges we might face.
I’d recommend a career in physiotherapy at CWP to anyone. It’s a very good profession that teaches you specialist skills that you can use to make a difference to someone’s life.
Meet Chelsey - Community Nurse, Ellesmere Port North
Hello my name is Chelsey and I am now a Newly Qualified Nurse after completed my nursing degree at Wrexham Glyndwr University last year.
A typical day in our Community Care Team will involve around a dozen visits to patient homes to help people with bloods, medication, dressings, flushes, and catheters.
I’ll start the day at the office analysing my case load for the day and collecting any dressings and equipment. Midway through the day we’ll meet up again as a team for handover, where we discuss any patient progress or challenges.
The team here are really nice and the handover meetings, as well as the contact via telephone, makes you feel like you’re fully supportive and never alone.
CWP’s mentorship programme has also made the transition from Student to Newly Qualified Nurse a lot more manageable. We have close supervision every six weeks and we’re kept informed of any training or development opportunities.
I’ve also been impressed with the integration between teams at CWP. The nursing, physiotherapy and social care teams are all able to work together thanks to the technology and equipment available.
I think the best part of my job is being able to spend time with patients. I really like the approach we have within the team whereby we look at the patient as a whole and help them wherever possible.
What would I say to anyone thinking of starting a career in nursing? Go for it! It’s a really rewarding profession and whilst there may be plenty of study to start with, the support is excellent and really shows you how to put your skills into action.
Meet Rachael - Communications and Engagement Apprentice
My name is Rachael Edwards, and I am an apprentice at CWP.
What is an apprentice, I hear you ask! Not long ago, I would have asked the same question. For years, I was convinced the only way for me to get a good career was to go to university – and this was continuously enforced by the adults in my educational life. But as I got to college, I realised more and more that this wasn’t the path I wanted to follow. I dropped out, and for a few years, I drifted, unsure of what direction my professional life was going. I knew I wanted to work in PR after a brief stint of work experience. The only problem was I didn’t know how to get there. All of the jobs advertised required a degree, and I was losing hope of ever following my dream career - until I saw an advert for a Communications Apprentice being offered by the Public Relations Consultants Association (PRCA).
After researching what, exactly, an apprenticeship involved, I leapt at the chance to apply. 12 months on and I’ve never looked back.
As a Communications Apprentice for CWP, I have gained the experience I’ll need to follow a career in PR. I work in a great team on a variety of exciting campaigns, and no day is the same. Whether I’m writing press releases for local newspapers, updating our social media channels, or creating videos for the Trust, I’m constantly learning something new. The assignments given to me from the PRCA overlap with the work I’m doing in my role, giving me the perfect combination of theory and practical experience. It truly is an invaluable mix you don’t get from higher education.
This was the best decision I’ve ever made in my professional life. And I encourage anyone considering a career in PR to make the same one.
For more stories from CWP apprentices, watch the below video.