Complex Recovery Assessment and Consultation (CRAC) Service

Our Complex Recovery Assessment and Consultation (CRAC) Service works to enhance existing care pathways by utilising expertise and specialist skills in complex care management. The team also captures ongoing audit data looking at detailed analysis of variance leading to prolonged or repetitive use of acute care.

We work closely with commissioners and are represented at Western Cheshire and Wirral funding panels. The team completes specific work to support the Integrated Provider Hub in Western Cheshire in managing the mental health budget.

The team concentrates on four areas: complex individuals utilising acute inpatient beds; discharge coordination for acute wards; out of area placements and Autism Spectrum Disorder diagnosis. 

Improving acute ward throughput

The CRAC team works with individuals who repeatedly require acute admissions or whose admission exceeds the expected time in acute care of 40 days. The team identifies, reassesses and analyses the needs of such people, particularly looking at why their needs are not fully met in the expected way within the expected time. Specialist feedback, advice and evidence based intervention is delivered by a multi-disciplinary team with expertise in rehabilitation, on individual cases in order to assist them in their recovery. Alongside this, the team captures data in order to identify any trends within the demographics of these individuals. In the future this can help to inform service development and can help to design more tailored interventions that can be delivered efficiently.

How to access this service

Age range


Referral Routes

Other agencies


Bipolar affective disorder

Find out more about these conditions

How to find us

Bowmere Hospital

We provide a number of services within this location.

Text size A- A+
Contrast options