COVID-19 - Updated visitor guidance

Dear visitors,

To help ensure we can best protect people within our services, their loved ones and CWP colleagues, we’ve made adjustments to our guidance on visiting patients on our wards. Our top priority remains to deliver safe and effective care, so we ask that the below guidance is followed:

  • No visiting will be permitted to wards where there is a current outbreak of COVID-19;
  • Given the latest increase in cases locally and national lockdown restrictions, physical visits to the ward will now temporarily only be facilitated in exceptional circumstances;
  • Ward teams are supporting people accessing services with other means of keeping in contact as a temporary alternative to physical visits;
  • Where physical visits are facilitated, this will be limited to a maximum of one person and be time limited;
  • In the circumstances where visits are permitted, this may be away from the ward environment to support social distancing;
  • Before any planned visit, we ask you to contact the ward to discuss the most appropriate arrangements;
  • During any visit, you are asked to maintain social distancing of 2 metres, wash your hands and wear a surgical face mask (not a fabric face covering) at all times;
  • Surgical face masks will be provided at the entrance of all our sites. Please speak to a member of staff for support;
  • For visitors exempt from wearing a face mask, please notify the service prior to your visit so appropriate adjustments can be made.

We understand that staying in touch with family and friends is important, so please continue to make contact via other means where face to face visits are not practical. Please do not visit a CWP ward or building if you are unwell and/or have any symptoms of COVID-19 including a high temperature, a new or continuous cough and/or a change or loss of sense to your taste or smell.

If you or someone you care for is about to stay in hospital with us please use this checklist to help you pack a small bag. Packing your essential items is important as visiting is very limited at the hospital so additional items may not be able to be brought in.

Having these things with you will help to ensure you are prepared and have all you need to be comfortable, and improve your experience whilst in hospital. It is important that items are named to help prevent loss.

We appreciate your understanding at this time.

If you have any questions regarding your loved one please contact the ward directly or our Patient Advice and Liaison Service via 0800 195 4462 / cwp.pals@nhs.net

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